Finally today I heard from Zales Corporate Customer Service. The representative was very polite, and offered us a $500 credit towards a replacement ring (from their selections) or a $200 cash refund. The missing Tanzanite was a $2000 stone, trillion cut. What they have offered is an insult. We were given a take it or leave it option.
On Monday we will be presenting this situation to our attorney for legal advice. I am amazed at how easy it is to be taken advantage of in today's society. Two months ago a company in China gained access to my checking account, removing several thousand dollars before my bank brought it to my attention. At least the banks customer service refunded the money. Their customer service is still in working order.
As a business owner I understand the value of standing behind my product. I grew up in an age when your word was your bond, and deals were made on a handshake. Although society in general cannot function without rules and protocols, I will still operate my business and personal transactions on the age-old premises that my word is my bond and a handshake is irreversible. In the end, how I governed my life is how I will be remembered.
Character is what makes us. It's really all the matters. I hate to be a bearer of bad news but I don't think an attorney will take such a small case. They may only draft up a letter. Do your own due diligence. Call the credit consumer protection agency. Find out who their registered agent is. Check to see if Zales has a legal dept. And should you elect to take it to small claims, in LV they call it district court, the law library is a good place to start.
ReplyDeleteLinda